FAQs

Reserving a time for any experience in the Open Spa is indispensible (except for Open Fitness).

Open Spa counts with free access for people who are not staying at the hotel, as long as they adhere to the usage and
coexistence rules designed for a more gratifying experience. Reserving beforehand is indispensible.

Our professionals will help you plan your personal “Spa Experience” and will assess you in order for the sequence of treatments to be correct. Pulse para conocer nuestros tratamientos.
Please inform the professionals of all health restrictions or special conditions that you may need when requesting your session.
Of course, subject to availability and the schedule. All our therapists are duly trained to not make you feel uncomfortable and to respect your privacy.

All clients will have to bring a swimsuit, a swimming cap and flip-flops to the thermal area. The entrance without a swimsuit is forbidden.
If you do not have any of the aforementioned elements, you can purchase them at the spa.
For the Open Spa Experience, our professionals will provide the appropriate and specific clothes for each of your body treatments.
In the Open Fitness, sport clothes and shoes.

Please leave all your belongings in the safe of the suite if you are a guest at the hotel, or in the dressing room’s lockers.
Open Spa does not assume responsibility for lost and/or forgotten objects.

Con el fin de respetar el descanso de todos nuestros clientes, no está permitido el uso de dispositivos electrónicos dentro de las instalaciones de Open Spa.

 

Our Spa counts with the support of a strict reservation schedule. If you are late it may affect the duration of your treatment. Depending on how late you arrive, it may be considered an absence.

 

For the Spa, we request you arrive 10’ before the assigned time so that you can pick up your locker key, change without a hurry and relax for a few minutes before beginning your treatment. In order to enjoy the Open Beauty treatments, we recommend you arrive 5 minutes early. If you can arrive an hour or 30 minutes before, you can enjoy our Open Aqua, which includes a Kneipp spa, a sauna, a Turkish bath, an ice fountain, heated water beds, swan necks or relaxing areas.

 

We recommend you eat and drink with moderation and that you avoid alcoholic beverages before your treatment. Please do not shave before an exfoliation treatment. Lastly, we suggest you avoid exposing yourself too much to the sun and that you use sunscreen.

 

You can pay in cash or with an accepted credit card (VISA, Mastercard, Amex). Guests at the Ibiza Gran Hotel can charge the services to their room’s bill. The clients count with Gift Vouchers for complete treatments and circuits in our Open Spa.

 

If for whatever reason you cannot make it to your reservation with us, it is necessary you cancel at least 5 hours beforehand. If not, Open Spa reserves the right to charge the price of the requested service on your credit card.