Customer Services

Dear Guest,

Ibiza Gran Hotel***** is a 5 star luxury hotel which stands for the High Quality Service provided to our guests.

Our main objective is always to exceed the expectations of our Guests and to enhance their stay in the Island of Ibiza.

As our first thoughts are focused to your needs, either you are on vacation or travelling for business; we are delighted to provide a wide range of excellent services, to help you on Business or to amuse you.

We would like to underline that for any questions you can always count with our help.

Below we provide you with general FAQ’s that might help you with the simplest questions.

Finally, we hope to hear from you soon and to welcome you in the near future.

Ibiza Gran Hotel***** is waiting for you!

Yours Faithfully,

Ibiza Gran Hotel Team

General inquiries

info@ibizagranhotel.com

T +34 971 806 806
F +34 971 806 800

Paseo Juan Carlos I, s/n 07800 Ibiza. Illes Balears. Spain

Reservations

reservas@ibizagranhotel.com

T +34 971 806 806
F +34 971 806 800

Paseo Juan Carlos I, s/n 07800 Ibiza. Illes Balears. Spain

FAQs

1. ¿Se permite fumar dentro del Ibiza Gran Hotel?

Solo está permitido fumar en las áreas exteriores. En áreas interiores, incluyendo suites, no está permitido fumar.

2. ¿ Dispone el hotel de conexión inalámbrica a internet?

Se ofrece servicio de acceso WIFI tanto en áreas nobles como en suites.

3. When is going to be the Official Opening Date of Ibiza Gran Hotel*****?

Ibiza Gran Hotel***** will have Iits Official Opening in the Winter 2007/2008. As soon as possible the exact date of opening will be announced in the home page of this website.

4. How can I make a reservation and CHECK availabilities?

Through our On-line Reservation System. In the homepage of this website, please click in Book Online to have access to our On-line System
By contacting our Reservations Team, please send an email to reservas@ibizagranhotel.com. please Note that the reservation is only confirmed if you have received a Confirmation Email with the reservation number.

5. How can I have access to information regarding rates & Conditions?

To find out our rates applied to each different season, you have two options:

Through our On-line Reservation System. In the homepage of this website, please click in Book Online to have access to our On-line System.
By contacting with our Commercial Department. Please send an email to comercial1@ibizagranhotel.com and we will answer as soon as possible.

6. What is the Ibiza Gran Hotel***** Policy regarding Children and Infants?

Infants with less than 4 years old have a discount of 100%, which means that no charge will be applied.
Children between 4 and 12 years old (both inclusive) have a discount of 50% over the Accommodation and Half-Pension Rates.

7. HOW far is Ibiza Gran Hotel***** from the Airport and what is the best way to reach the Hotel?

The Hotel is located at a distance of approximately 9 km from IBIZA airport. The most suitable way of transportation to the hotel is by taxi, it takes a 10 minute ride with a cost of approximately 15€ oneway.